Guilt is probably the number one cause of keeping people from saying no. Sometimes the guilt is inflicted upon us by the people we turn down. Sometimes the guilt comes from our own fear that we're somehow being unfair to the other person. Either way, this guilt isn't good. Effective guilt helps us repent when we've sinned. It's an acknowledgment that we're in the wrong. Saying no to a person does not fail into the guilt category. You don't want to embarrass the person, even if he or she demands an answer in front of a third party. Instead, ask him or her to step to a more private location, or tell the person you'll talk to him or her later.
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